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Government & Public SectorDepartment of Digital Public Services

Zero-Trust Cloud Modernization & Unified Citizen Services Portal

Replaced 14 siloed, aging legacy mainframe portals with a single, highly accessible (WCAG AAA) digital services platform serving over 8 million citizens securely.

75%

Permit Turnaround Speedup

Licensing applications completed in 48 hours instead of 3 weeks

8.5M+

Citizens Successfully Onboarded

With 92% positive public satisfaction feedback

Zero

Security Breaches

Defended against thousands of automated attack attempts

The Business Context & Challenge

The Critical Architectural Impasse

Citizens endured frustrating multi-week paper filing processes for business licensing, social welfare verification, and tax permits, while legacy databases were vulnerable to cyber threats.

Strategic Solution

Design & Architecture Blueprint

SFE Solutions engineered an accessible, cloud-native citizen portal deployed on AWS GovCloud, secured by Zero-Trust micro-segmentation, digital PKI smartcards, and automated eligibility algorithms.

Architectural Pillars Implemented:

Section 508 and WCAG 2.1 AAA accessible React design system tested with assistive tech
Zero-Trust identity verification with federated digital ID and MFA authentication
Automated rules engine determining welfare eligibility in under 3 minutes
Air-gapped database backups with continuous automated integrity attestation

Technologies Deployed

ReactJava Spring BootAWS GovCloudKeycloakPostgreSQLDockerTerraform
Execution Timeline

Phased Implementation & Rollout

Phase 1: Security Enclave & FedRAMP Alignment

Provisioned compliant landing zones and automated infrastructure scanning.

Phase 2: Accessible UI Design System

Co-designed accessible components with citizen focus groups and disability advocates.

Phase 3: Database Modernization & Cutover

Migrated 25 million historical citizen records into modern encrypted databases.

SFE Solutions proved that government digital services can match the elegance and speed of the best private sector applications. The feedback from citizens has been overwhelmingly positive.

Sarah Jenkins

Director of Digital Modernization

Department of Digital Public Services

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